Content Writer

San Francisco
Job Terms:
Start date:
posted by:
Megan Holstine

Job Description:

Our client is undertaking an aggressive digital transformation that builds on their successful mobile and online service offerings. They’re invested in using digital innovation to deepen customer engagement and profitability; position them as the undisputed leader in digital financial services and payments; and enable them to deliver the highly personalized, real-time experience customers increasingly expect. 

As a digital content team, the mission is to refine and advance their voice & tone across all their digital products and platforms, creating the best possible experience for their current and prospective customers. They’re looking for a content strategist with a proven track record of success, including: 

  • Three or more years of experience delivering results in drafting UX/digital content and/or content strategy 
  • At least five years of experience writing and editing customer-facing content for the digital space. 
  • Strong project management skills, including the ability to manage schedules and deadlines for multiple projects 
  • Excellent verbal and written communication skills, with a thorough knowledge of the English language, grammar, spelling, punctuation and usage; Spanish language proficiency is a plus, as is a firm understanding of the Associated Press style guide 
  • Proactive, solutions-oriented and very attentive to detail 
  • Experience adhering to documented standards for copy, including writing according to their nuanced voice & tone 
  • Experience working in cross-functional teams, interacting with designers, researchers, usability specialists, product managers, legal and compliance experts and line-of-business owners 
  • Minimum of a bachelor's degree, preferably in English, Journalism, Marketing, Advertising or other communications-related fields 

The person in this role will: 

  • Partner with senior strategists and other partners to understand and execute strategic editorial vision for assigned projects 
  • Contribute to the success of the larger digital content team, partnering with team members and leadership to deliver best-in-class content for our digital products 
  • Participate in conversations around voice & tone and content strategy within their area of focus, backed by a solid understanding of business and product goals, as well as larger conversations within the content team to help explore and define ongoing vision for content as a whole 
  • Contribute to quality execution of strategy and voice & tone in their area of focus 
  • Partner with content leadership, analysts, and developers to review, understand and deliver content in line with strategic voice & tone as well as project strategy and business goals 
  • Help take content through multi-step governance process, including legal reviews, and any necessary revisions
  • Document content and approvals according to established processes 
  • Contribute to content strategies for projects and initiatives in their area of focus 
  • Partner with direct manager and other partners to identify areas of opportunity within their area of focus, including process improvements, etc. 
  • Create strong relationships with partners outside content to help create awareness of and solutions for any roadblocks and help promote overall success

Client Description:

Last but not least let’s go over a little about us here at Aquent, so you know what you are getting into with this incredible partnership!  

What is it like working with Aquent? I’m glad you asked! Freelancing long-term with Aquent gets you access to some pretty cool things including:  

− Subsidized health and dental benefits after your first four weeks of work (averaging at least 20 hrs/wk) 
− Access to Fidelity 401(k) 
− Access to FSA Program  
− Direct deposit for your paycheck  
− Access to our Talent Rewards Program (we reward for referrals!)  
− Access to free online courses via Aquent's Gymnasium, to help you develop your skills: http://gymnasium.aquent.com/  
− Access to free online courses via Lynda.com  
− Aquent support: your Aquent Agent checks in with you during the course of your contract to make sure you're happy and progressing according to your expectations (we're also there to be looking for new opportunities for you when you're close to wrapping up)