Digital Customer Experience Manager

Ashburn, VA
Job Terms:
posted by:
Courtney Schaefer

Job Description:

​Aquent is currently seeking a Digital Customer Experience Manager for a large telecommunications company in Ashburn, VA. This is a 12 month position with the potential for extension or conversion.

Responsibilities Include:

  • Set and implement a U.S. and Global web design and content strategy that drives content engagement and lead conversion, business value and a world-class online customer experience;  
  • Support US and global marketing campaigns with full-scale, synchronized delivery of webpages (including lead capture form) and related assets, timed with PR announcements, paid media, social media and e-mail campaigns;
  • Drive organic traffic through implementation of SEO tactics and oversees SEO strategy for the site;
  • Drive leads by implementing gating across campaigns and streamlines lead capture form and back-end Salesforce.com processes to efficiently attribute leads to the web;  
  • Manage cross-functional teams to meet business objectives;
  • Manage and provide direction and approval to agencies to deliver a design and experience on the website and to enable search-optimized content, including tracking of hours and budgets to ensure objectives are met on time and on budget.  

​Job Requirements:

  • Strong background in digital marketing; 5+ years’ experience;
  • Strong expertise in using Adobe Experience Manager (AEM) to create, manage and deploy content and assets across a website;
  • Role requires strong focus on conversion optimization and background in designing and evaluating AB tests to drive online results;  
  • Ability to provide on-the-spot, strategic decision making and accountability;  
  • Must have the managerial, strategic thinking experience to react quickly and to overcome barriers so that the project can proceed on-time and on-budget;
  • Strong ability to adapt to change and lead the team through the decisions necessary to drive to an end result that will exceed expectations.