Bilingual Customer Compliance Specialist

Miami, FL
Job Terms:
posted by:
Rae Jones

Job Description:

*Order processing: 
-Responsible for coordinating order processing with Shared Services and Sales team for all customers in the region. 
-Pricing errors review in Orders Acknowledgement. 
-Product Allocation & Flow planning. 
-Control shipment of language specific items and version to customers. 
-Review payment terms to comply with orders sent by customers 
-Send sales order, inventory availability, and payment information to customers. 
-Coordinate with Finance, Logistics Team and Sales Managers verification of customers Credit Limit, Funds received, and releasing goods for shipment. 
-Material Determination. 
-Working closely with logistics to ensure shipment is done within a time frame. 
-Responsible for creating database with technical and specific data of each product according to customer’s requirements. 
*Customer Service: 
-Responsible to maintain constant communication with customers regarding orders, follow-ups, backorder re-work, shipment dates, and any information that customers might need or request regarding their product availability and on shelf dates. 
-Provide technical and administrative product information as needed to customers. 
-Process credit notes as required. 
-Creates customized data base per customer’s requirements. 
*Customer Compliance: 
-Search and manage translation and distribution of Quality Tests Reports. (ISO, EN71, ASTM). 
-Create Import Labels for Latin American Market, control translation of instruction manuals. 
-Search products images and data specifications 
-Communicate with affiliates and third-party vendors to obtain test reports, instructions manuals, packaging, and images. 
-Any other compliance issues such as: 
-Information needed for customer to import goods. 
-Translations of Proforma invoices / formats / purchase orders. 
-Maintain, organize and follow up on all compliance data by customer / country. 
Education Requirements: 
BA/BS minimum. 
Five or more years of experience in Sales Administration, Customer Service. 
Knowledge of SAP 
Product Allocation – Flow planning. 
Knowledge of International Business preferred with Latin America markets. 
Knowledge of Test Reports (EN71, ISO, ASTM). 
Effective communication and organizational skills, strong attention to details, ability to work effectively under pressure, ability to solve logistical problems as necessary. 
Must have highly developed leadership, communication (written & verbal), presentation, organizational, interpersonal, analytical, problem resolution, and follow-through, customer service skills. 
SAP experience a plus. 
Product Allocation – Flow planning. 
Knowledge of import regulations and toy compliance a plus. 
Bi-lingual – English and Spanish. 
Interpersonal and team building skills- Be able to work alone or in a group to accomplish a goal or a task. 
Proficient in SAP, Windows Excel (Pivot Table), Power Point, Word, Outlook.

Client Description:

Leading Toy Company 

  • Highly competitive salaries: commensurate with experience
  • Insurance: Excellent medical benefits with premiums largely subsidized by AQUENT
  • 401k Plan
  • Flexible Spending Account
  • Perks and Discounts at leading major retailers


This role starts in January and if you are interested in pursuing, please forward your resume to rjones@aquent.com. Thank you in advance for your time.