Creative Services Coordinator

North Charleston, South Carolina
Job Terms:
posted by:
Tamira Imondi

Job Description:

We are looking for a Creative Services Coordinator  in North Charleston, South Carolina for our global fortune 500 client with a graphic design background. 

Job Responsibilities: 
• Assist customers with design-minded decisions and evaluate author’s needs while ensuring the author understands the service fulfillment processes and the products they have purchased. 
• Fulfill design services while proactively identifying problems and seeking solutions. 
• Assist with the management of outsourced vendors for quality product delivery 
• Manage workflow using a wide variety of software systems. 
• Escalate customer issues appropriately, timely and correctly. 
• Demonstrate clear and polite written and oral communication. 
• Demonstrate timely, accurate and professional customer service. 
• Actively seek solutions and identify trends to appropriate personnel, including possible alternatives or suggestions. 
• Demonstrate appropriate sense of urgency for email response times and phone service levels. Accountable for service level agreements defined for customer interaction. 
• All other duties as assigned 

required skills 

• Associate’s Degree (or 3 years graphics related experience equivalency) 
• 2 or more years of graphic arts or design-related experience 
• 2 or more years of customer service experience 
• Working knowledge of Adobe Creative Suite 
• Working knowledge of Microsoft Office Applications 
• Ability to work nights, weekends, and overtime as needed 
• Authorized to work in the US without sponsorship 
preferred skills 

• Bachelor’s Degree is preferred 
• Experience working with outsource/3rd Party Vendors 
• Aptitude to quickly learn new systems and software 
• Ability to multi-task & prioritize with strong organizational and follow-up skills 
• Excellent oral and written communication skills