Digital Producer

Seattle, WA
Job Terms:
posted by:
Luisiana Cruz

Job Description:

Our Fortune 500 Travel and Hospitality Client is seeking an experienced Mobile App Producer to build and maintain mobile applications supporting a variety of travel brands. The Production Operations team is accountable for the successful daily operation of the sites and mobile apps during all hours, must aid in estimating the necessary funding and level of effort for minor to medium operations efforts and enhancements, make recommendations for best execution options, interact daily with business partners, product owners, and creative and technology team members to quickly turn around requests for changes, and have the ability to troubleshoot issues on the websites and mobile apps. The work occurs under the direction of Production leadership and more senior Producers, as well as working under direction of Product Managers for content and e-commerce website and mobile app strategy best practices. 

• Ensure integrity of the digital systems and information through implementation and maintenance of established system management practices, processes, and controls 
• Flexible schedule with the ability to ensure accountability for the operation of mobile apps that are functional 24/7; this includes serving as on-call on a scheduled basis, and could include at times responding to emergent situations when not the scheduled on-call 
• Drive the execution of requests across teams, including managing the full life cycle of operational requests and overseeing execution of work by resources 
• Partner with Product Management and Business Partners and advise them on detailing requirements for teams to efficiently and effectively execute on work 
• Partner with, assign work to, and motivate teams on a daily basis (in scrum meetings, planning and prioritization sessions, execution of work, and software releases) 
• Determine best approach and process to delivery (within appropriate protocols and requirements) with help of team members 
• Ensure proactive resourcing of appropriate team members based on scope and requirements, develop schedules to ensure timely completion of requests, and assign work 
• Perform object creation and some content entry in the CMS, including building out new pages/modals, getting assets, ensuring link integrity, and other tasks as needed (minimal portion of job) 
• Monitor request scope and execute change control when additional requests for features or functionality are made 
• Proactively identify and resolve or escalate any risk or conflicts; communicate status, release plans, and scope trade-off opportunities or decisions 
• Monitor billing of resources to ensure hours are billed appropriately 
• Respond as on-call on a rotating schedule to ensure websites and mobile apps are functional 24/7, and facilitate troubleshooting for issues 
• Identify solutions to implement requests within queue in a more efficient manner 
• Manage costs to budget, including labor forecasting and vendor costs; ensure all costs are appropriate, accurate, and timely 
• Provide weekly status reports and regular updates to the Production leadership 
• Interpret ongoing analytics in order to develop strategy to influence positive change for mobile app performance 
• Interview recruits 
• Mentor others 
• Participate in or lead process improvement efforts across the department or multiple segments of the department as needed 

• Superior organizational skills and ability to monitor, manage, and execute on a variety of tasks and efforts at differing stages of discovery and execution, handle a large request queue, and deliver in a fast-paced deadline-driven environment 
• Moderate to thorough understanding of the software development process, particularly as it relates to mobile applications 
• Experience maintaining websites and mobile apps that integrate with multiple back-end systems 
• Experience documenting and estimating initiative requirements 
• Prior estimation and budget/cost management 
• Strong personal focus on guest/customer service with a drive to create and maintain a premium digital guest experience 
• Ability to quickly apply past experience and judgment to plan future work, identify issues, and accomplish goals 
• Experience partnering with and leading diverse teams from production, creative, product management, business, and technical disciplines 
• Ability to negotiate and find a mutually beneficial result with multiple internal and external stakeholders; excellent expectations management and achievement of high client satisfaction ratings 
• Strong verbal and written communication skills including experience presenting complex messages clearly and succinctly to different audiences with varying level of product and technology knowledge 
• Experience working with content management or similar systems for building and maintaining websites and mobile apps (including daily updates to copy, media, building out new pages, and troubleshooting) 
• 4 to 7 years of combined website and mobile app delivery experience 
• Experience working on at least one of the following: 
        o eCommerce sites and mobile apps with responsibility for product and pricing load, and experience with troubleshooting issues and understanding complex eCommerce-related integrations with other applications 
       o Large, complex marketing sites and mobile apps with calendar, feature listings, faceted listings, and feeds from other systems 
• Experience within the travel/tourism, and/or the media and entertainment industry 
• Advanced experience with complex Content Management Systems and defect triage 
• Experience in Agile and continuous integration processes 
• Scrum Master certification 
• Strong comprehension skills to quickly absorb new concepts 
• BA or Equivalent Experience