UX Writer/ Content Strategist

Sunnyvale, CA
Job Terms:
posted by:
Lindsay DesRochers

Job Description:

Local applicants only please!   Our global eCommerce client is looking for a UX Writer/Content Strategist to join their team. 

The ideal candidate is skilled at collaborating with subject matter experts, quickly learning software and systems, and using conversational language to guide and instruct. We’re looking for someone who considers writing a craft and is committed to creating world-class user experiences. 
You will: 

- Write copy for eCommerce partner experiences—everything from user interactions, tool tips, and tours, to product documentation, tutorials, presentations, and emails 
- Ensure consistency of language and content across platforms and digital channels 
- Partner with product managers, designers, engineers and support teams to achieve key product 
  objectives, improve overall user experience, and increase user success metrics 
- Research the tools, policies, and eCommerce world to understand the context and provide appropriate solutions to our users 
- Manage and update existing content; taking ownership and proactively making improvements 
- Contribute to partner content strategy, providing insights, recommendations, and copy to improve existing experiences 
- Serve as a writing expert, providing copy reviews and edits for contributing teams 

You’ll bring: 
- Bachelor’s Degree in a relevant area (English, Education, Communications, Liberal Arts, Journalism) 
- Experience in at least one relevant area: technical writing, documentation, instructional design, UX writing, user support 
- Ability to write clear copy that keeps users engaged and reduces errors and confusion 
- Ability to manage your time and deadlines, as well as the ability to adapt to the ever-changing priorities of the eCommerce business 


Client Description:

Global ecommerce and retail corporation, but you will be employed by Aquent. Freelancing long-term with Aquent gets you access to some pretty cool things: You're paid weekly with the option for direct deposit Subsidized health (including term life and LTD) and dental benefits after your first four weeks of work (averaging at least 20 hrs/wk) Access to Fidelity 401(k) Access to FSA Program (pre-tax payment toward Bart passes, etc.) Access to our Talent Rewards Program (we reward for referrals!) Access to free online courses via Aquent's Gymnasium to help you develop your skills: http://gymnasium.aquent.com/ Access to free online courses via Lynda.com Aquent support: your Aquent Agent checks in with you during the course of your contract to make sure you're happy and progressing according to your expectations (we're also there to be looking for new opportunities for you when you're close to wrapping up)


Bonus points for: 
- eCommerce Background 
- Agile development environments 
- Information architecture and documentation strategy skills 
- Experience with SEO 
- Graphics or multi-media design 
- Experience with Jira, Sketch, Salesforce Knowledge, basic HTML