Mobile Technology Support Specialist

Job Terms:
posted by:
David Baio

Job Description:

We are looking for a Mobile Technology Specialist to join our team!

Responsibilities include providing end user and system support to the customers and end-users for Windows, iOS, and Android device customers. 

Essential Job Functions: 
* Configure and troubleshoot multiple mobile and PC end user devices including but not limited to: iOS and Android Smart Phones and tablets. 
* Configure User’s mobile device to have mobile apps, VPN and security authentication solutions 
* Provide VPN support including configuring, troubleshooting and training 
* Install, troubleshoot, configure and document changes required to make identified customer’s applications work in the mobile device environment 
* Troubleshoot, provide work-around, and permanent fixes to issues identified in the mobile device environment and remote access (VPN) solution 
* Resolve tickets related to mobility issues 
* Serve as subject matter expert point of contact for the Help Desk, application owners and tier-3 support teams on issues related to the mobile device environment 

Educational Qualifications and Experience: 
* Education: Associates Degree 4 year of experience 

Required Skills/Abilities: 
* In-depth understanding of Mobile Device Management (MDM) and Enterprise Mobility Management (EMM) systems; specifically, experience and proficiency using Airwatch to provide mobile device support. (MobileIron experience nice to have) 
* In-depth experience in supporting iOS, Androids, Windows and other smartphone tablets 
* In-depth knowledge and experience in Mobile device configuration, app installations and troubleshooting. 
* Understanding of the Apple Device Enrollment Program (DEP) and Volume Purchase Program (VPP) 
* Excellent client management, verbal and written communication skills 
* Extensive experience in using an industry proven ticketing system 
* Ability to work independently and collaboratively, outside of comfort zones 
* Outstanding communication skills including the proven ability to convey complex ideas through clear communication, concise reports, and effective oral presentations. 
* Excellent understanding of Microsoft Outlook and Windows platforms