Digital Producer

Glendale, CA
Job Terms:
posted by:
Jordan Woeltje

Job Description:


Now seeking skilled Digital Producers! The Production Operations team is accountable for the successful daily operation of sites and apps. The Digital producer will aid in estimating the necessary funding and level of effort for minor to medium operations efforts and enhancements, make recommendations for best execution options, interact with business partners, product owners, and creative and technology team members to quickly turn around requests for changes, and build out pages and changes in the Content Management System (CMS). Requests can range from quick efforts such as copy and image swap-outs to troubleshooting issues on the websites to preparing documentation and tracking of KPI. The work occurs under the direction of Production leadership and more senior Producers, as well as working under direction of Product Managers for content and e-commerce website strategy best practices. 


  • This role will be working with and supporting the digital merchandise team for mobile and web applications. This role also has the opportunity to contribute to recommendations for solutions and best ways to execute on request. 
  • Drive the execution of requests across the Product Management, Creative, Merchandise Planning, and Technology teams 
  • Set-up, test, and communicate all promotions and content 
  • Maintain a holistic, organized view of all promotions and content running 
  • Review and comprehend work requests created and assigned by the merchandise planning team 
  • Clearly communicate requests to and schedule the work of data planners and QA teams 
  • Identify appropriate resources needed, and develop schedules to ensure timely completion of requests 
  • Flexible schedule with the ability to ensure accountability for the operation of websites and apps that are functional 24/7; this includes serving as on-call on a scheduled basis, and could include at times responding to emergent situations when not the scheduled on-call 
  • Clearly organize and forecast deliverables and dependencies 
  • Ensure proactive scheduling of all aspects of requests and on time deliverables within estimated duration and resources 
  • Manage the full life cycle of operational requests from requirements through launch 
  • Juggle day-to-day tasks and have in-depth involvement to allow for early identification of potential challenges 
  • Monitor request scope and execute change control when additional requests for features or functionality are made 
  • Elevate situations that may require Production leadership intervention 
  • Proactively identify any risk or conflicts based upon creative, merchandise, technology or business factors 
  • Proactively look for solutions to implement requests in a more efficient manner 


  • Bachelor’s degree or significant work experience 
  • Previous experience as a Digital Producer or Digital Merchandiser 
  • Experience working with content management systems 
  • Ability to work within a diverse team of resources from strategy, creative, business and technical disciplines 
  • Experience estimating operational or project costs and level of effort required for each work request 
  • Previous responsibility for monitoring and staying within budget constraints 
  • Experience managing requests that include integration with multiple back-end systems 
  • Experience documenting initiative requirements 
  • Experience presenting complex messages clearly and succinctly to different audiences with varying level of product and technology knowledge 
  • High emphasis on guest/customer service with a drive to create and maintain a premium digital guest experience 
  • Able to partner with multiple stakeholders to manage their expectations, gain their acceptance and trust and achieve high client satisfaction ratings 
  • Able to deliver under extreme deadlines and intense business environment 
  • Able to understand and clearly communicate technical information to non-technical people 
  • Basic understanding of the software development process, particularly as it relates to web-based applications 
  • Exceptional verbal and written communication skills 
  • Great organizational skills 
  • A/B Testing optimization exp required 

Candidates with the following are preferred: 

  • Experience within the merchandise/fashion industry 
  • Experience within the travel/tourism industry 
  • Experience in Agile, Kanban, and continuous integration processes 
  • Experience with Atlassian, Confluence, Endeca and Adobe suite applications 
  • Experience working with clients, business partners, and guests/customers 
  • Experience working on eCommerce apps or sites with responsibility for product and pricing load, and experience with troubleshooting issues and understanding complex eCommerce-related integrations with other applications