Seeking a smart, wellspoken, researcher
to join the User Experience (UX) team to drive
strategic design research activities (including
designing appropriate research methodologies),
execute research studies, and provide strategic design
thinking throughout the design process.
We’re seeking candidates with 2-4 years of experience
synthesizing and evangelizing complex research
studies. Experience with a variety of generative and
evaluative research methodologies is desired,
including contextual interviews, participatory design
sessions, ethnographic studies, concept evaluation,
usability studies, and heuristic evaluations. Masters
degree in design, HCI (human computer interaction),
human factors, psychology, cognitive science, or
related field is a plus.
In this role, you will reveal the experiences our
customers desire through conducting primary
research, exploring the behaviors and motivations of
our users, and working with teams of designers,
business partners, architects and others to develop
new experiences. You’ll inspire change at all stages of
product development by delivering exciting oral,
written and visual presentations to articulate &
translate research findings. Most important, your job
as a researcher is to help the UX team understand
what would make a user’s experience feel more
meaningful, intuitive, accessible, fun—and even
As a UX researcher, you’ll partner closely with visual
designers, interaction designers, creative technologists and content writers to provide user experience consulting services to business clients and
development teams. You should be comfortable
leading and participating in design workshops and
other idea generating/collaborative team sessions
· Participate in strategic research planning. Meet with
internal clients and UX team members to identify
research questions and design and facilitate/moderate
studies to address identified objectives.
· Design and conduct early stage design direction
definition activities, including ethnographic research
and interviews, creating personas or experience
models, and leading brainstorming sessions.
· Plan and execute research activities that align with
business goals, uncover customer needs that result in
actionable recommendations that drive usercentered
ideation, definition and iteration.
· Plan, manage and execute all aspects of studies with
users including recruiting, logistics, moderation and
data collection. Collaborate with third party vendors
· Lead synthesis of qualitative and quantitative
customer data to inform research and design activities.
· Conduct and participate in ideation and collaborative
workshops as required.
· Translate research findings into design
recommendations and communicate results to
interdisciplinary project teams.
· Communicate findings and recommendations
verbally and via documentation; excellent verbal and
written skills required.
· Present findings to business owners, key
stakeholders, senior executives, development teams
and other UX team members. Manage open and
timely communication with internal stakeholders.
· Demonstrate uptodate expertise in user experience
research and apply this to projects.
What sets Nationwide’s User Experience team apart
from others? It’s a dynamic team with a diverse culture
that embraces the value of strategic design thinking.
We function like a research agency and offer a wide
array of exposure to multiple business segments in
insurance, financial services and banking. We
collaborate with creative talent across all UX
disciplines; work in small, collaborative project teams;
and a have highly engaging, friendly work
environment. The UX team has a seat at the table
when clients make strategic decisions; as the
researcher, you’ll represent the voice of the customer
to assist clients with these decisions.
JOB SUMMARY: Coordinates user research and user
testing projects and analyzes business partner
communication needs. Interfaces with business
stakeholder to review user research and user testing
results. May serve as project and/or team leader.
RELATIONSHIP: Reports to Manager/Director.
1. Performs user research and user testing. Ensures
that web sites and applications are consistent with
established usability standards and user needs.
Manages user research and user testing work tracks
and deliverables on individual projects.
2. Consults with customers on the best possible user
experience that will help them reach business and
3. Develops project plans and timelines and leads
other project team members through the execution of
4. Manages relationships with enterprise web partners
to ensure high levels of customer services.
5. Produces user research and user testing reports.
6. Applies user research and user testing methods to
help meet business and user need objectives. Helps
customer groups achieve business objectives through
state of the art user research and user testing.
7. Stays current of user research and user testing
trends to evaluate the feasibility for the company.
Reviews new technologies and recommends the most
appropriate ones for the enterprise. Works with other
visual design, interaction design and content teams to
ensure the best possible user experience.
8. Trains and mentors other usability analysts on
industry wide best practices.
9. Performs other related duties as assigned.
Education: Undergraduate studies in humancomputer
interaction, information design, visual communications,
psychology, anthropology, human factors or related
field. Degree preferred.
Experience: Typically 5 or more years related
experience in user experience research and/or user
Knowledge: Proven knowledge of user research and
user testing methodologies. Knowledge of the most
up to date user research and user testing techniques.
Knowledge of company structure and products,
organizational dynamics and business operations and
procedures. Solid knowledge of user research and
user testing tools.
Skills/Competencies: Excellent verbal and written
communication skills required. Ability to analyze,
recommend, develop and coordinate a variety of web-based
projects. Proven skills in user experience
Values: Regularly and consistently demonstrates the
Nationwide Values and Guiding Behaviors.
Staffing Exceptions to the above minimum job
requirements must be approved by the: VP and HR