#119988

Social Media / Community Manager (Fluent in Italian)

Location:
NY, NY (On-site)
Job Terms:
Temporary
Salary:
$23-$27 p/h
posted by:
Lauren Wagenaar
Date:
06/28/2017

Job Description:

 

A global haircare/haircolor brand is looking for a creative and smart community manager to drive conversation across social channels, with a strong focus on Instagram for the Italian market. This person needs to be proficient in Italian -- understanding the language and writing in Italian.

COMMUNITY STRATEGY 10% 

 Communicate and coordinate with cross-functional teams ensuring that community customer service/social listening strategy supports overall brand goals and objectives. 

MANAGEMENT & MODERATION 65% 

 Proactive outreach to new users to grow our audience 
 Review user generated comments and posts in a quick and timely manner utilizing social tools 
 Escalate User Generated Content, where appropriate, to internal stakeholders. 
 Monitor comments and complaints in a quick and timely manner with the ability to identify trends, influencers as well as spot warning signs / potential crises 
 Respond to questions (page posts) across Facebook, Twitter, Pinterest, and YT in order to foster a positive community and add value to the user’s experience 

REPORTING 25% 
 Utilize social analytics tools to generate insights 
 Summarize insights and conversations to create actionable next steps 
 Measure data from owned and competitor social channels to create KPI reports 

DESIRED SKILLS 

 Proficiency in social media channels 
 1-2 years of experience managing social communities or related experience 
 Solid understanding of social media analytics or related analytical experience 
 Proficiency in social listening tools like NetBase 
 An analytical eye to extract trends from large data sets and a creative mind to translate trends into insights 
 Enthusiastic attitude and flexibility to adapt to a rapidly changing marketplace