Email Project Manager

Richmond, VA
Job Terms:
posted by:
Kara Lyons

Job Description:

AQUENT is seeking an Email Process / Project Manager to support the creation and refinement of new and existing emails for business partners. This role partners closely with other technology teams, third-party vendors, and business lines to identify new opportunities to enhance customer experience, define intent, and ensure the successful launch of messages to our customers.

The ideal candidate will be a dedicated, disciplined professional who excels in a team environment and can communicate effectively with and influence partners across multiple levels of the organization. Attention to detail, strong communication skills, and ability to manage various campaigns/timelines and adapt to a dynamic agile environment are essential to succeeding in this role.

This is what it takes to join the team:
•    A background in digital technologies with an understanding for email products and interfaces.
•    Passion for delivering meaningful messages and experiences in a digital world.
•    Experience in IT development environments with knowledge of agile processes.
•    Strong verbal and written communication skills, ability to tailor messages to multiple audiences at different levels.
•    Ability to lead multiple projects, including demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams.
•    Strong analytical skills, ability to solve problems quickly, assess opportunities and implement changes to enhance experience.

This is what you’ll do:
•    Manage the implementation of new email messages from initial concepts through delivery.
•    Work with internal business partners to finalize intent and obtain necessary process approvals, in addition to coordinating the testing and validation of end-to-end processes needed to send messages.
•    Ensure all aspects of risk, compliance, and process controls are well-managed and followed.
•    Support multiple teams and business partners and projects of various sizes.
•    Act as the lead for new projects, while engaging and supporting our team to ensure the best solution is developed for each message.
•    Develop and deliver new messages, including configuration, light HTML coding, testing, contribution and launch activities.
•    Provide clear and concise communication with project team and mid-level management.

Basic Qualifications:
•    Bachelor’s Degree or military experience
•    2 years of experience in Project, Process or Product management
•    1+ year of experience with Salesforce Exact Target
•    2 years of experience building email campaigns, A/B testing and analyzing campaign performance
•    2 years of experience working within an agile environment and with tech teams
•    Technical Knowledge: MS Word - 3+, MS Excel - 3+, MS Project - 1 +, Visio - 1+, Acrobat - 1 + , HTML - 1+ (preferred)



If this sounds like you - message me today at Klyons@aquent.com!