#116268

Communications & Change Management

Location:
Bethesda, MD
Job Terms:
Temporary
posted by:
Luisiana Cruz
Date:
04/04/2017

Job Description:

The Senior Manager will serve as a key resource for change management and communications for the Enhanced Reservations Solution (ERS) Program, partnering with the Program Implementation team and receiving project direction from the Director of Communications & Change Management - BMSC. The Senior Manager will also work to drive faster adoption, greater utilization and higher proficiency for the ERS program and other projects and programs that ERS is dependent on. This includes driving implementation change management and communications for an enhanced revenue management system, One Yield version 2, in partnership with Program Implementation team. The Senior Manager is accountable for driving sustainable change within all impacted disciplines of the program for both managed and franchised properties. Using global change management methodology, this individual will ensure that proper techniques are applied to facilitate behavior change and to support each phase of the ERS Program while making connections to broader Brand, Marketing, Sales and Consumer Services and Global Operations projects and programs. This role will focus on the people side of change, including changes to business processes, systems and technology that will all drive an enhanced customer experience. The Senior Manager will be responsible for creating and implementing change management plans that minimize employee resistance and maximize employee engagement. The Senior Manager will also work to drive faster adoption, greater utilization and higher proficiency for the ERS program and other projects and programs that ERS is dependent on, including One Yield version 2.