UX Research

Job Terms:
posted by:
Jessica Wolcott

Job Description:

We are seeking an experienced UX Researcher to join a team working on an exciting new employee facing application that will help with workflow in the retail space, Candidates should all have experience working on applications with a wide variety of research experience.

Key Responsibilities
In close partnership with UX Designers and Product teams, the Senior Researcher will identify opportunities to uncover and prioritize users' needs and values, evaluate experiences at varying stages of development, and be responsible for research implementation and output.
The core goals, expectations, and objectives of the Senior Researcher role are to:
• Demonstrate an excellence in qualitative research
o Manage generative and evaluative user and design research including facilitating team alignment, research planning, execution, analysis, and delivery of results.
o Translate user needs, behaviors, attitudes, and research findings into clear insights, actionable recommendations, strategic opportunities, and guiding principles.
o Work closely with UX Design team and Researchers to define testing needs and articulate insights and opportunities
o Synthesize insights across research activities and phases and distribute throughout project team to drive shared customer understanding and facilitate empathy for the end-user experience.
o Identify gaps in knowledge and surface new and strategic opportunities for continued research, evaluation, and understanding.

• Build collaborative partnerships and be a trusted advisor to the Product, Business Analysis, and Development teams and stakeholders
o Partner with User Experience Design to ensure solutions fall within the intersection of business goals, user needs, and technological constraints.
o Drive engagement in research activities with key business partners and promote adoption of broad set of research methods.
o Maintain project engagement – and continue to represent the end-user – throughout development to ensure a customer-centric experience
o Work closely with UX Design team to evangelize User-Centered Design best practices