Community Program Manager

Menlo Park, CA
Job Terms:
posted by:
Jennie Brandon

Job Description:

This TOP social media company in Menlo Park, CA was built to help people connect and share. Over the last decade their tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at this company offers countless ways to make an impact in a fast growing organization.

•Lead new innovations in the community program, including process improvements, best practice sharing, and measuring and driving community health metrics
•Champion our products and educate our users via groups, social media, events and other external communications channels
•Ensure user questions receive quality, timely answers by working with power users to respond, and respond directly when appropriate
•Manage, understand and report on community health and success; analyze quantitative and qualitative feedback to identify trends and insights into user needs
•Monitor and analyze user reports for feedback and bug-related trends
•Prioritize and drive the creation of features and tools to scale community communication and management

•3+ years of experience in community management, customer advocacy, or marketing communications
•Experience with and passion for building communities
•Excellent written and verbal communication skills
•Experience defining and tracking metrics and reporting on the effectiveness of your contributions to the community
•Thrives in a fast paced, dynamic environment
•Experience building a community program from the ground up
•Knowledge of additional language(s) (other than English)

•Bachelor’s Degree in Computer Science, Linguistics or other translation related fields

***Background check is required for this position.***