Product Adoption Insights Manager

Boston, MA
Job Terms:
Talent Bridge/Temp-to-Perm
Contract Competitive
posted by:
Chris Woodbridge

Job Description:

3-6 month contract before converting to FT. Position Summary The Product Adoption Insights Manager is a newly created role within the organizations Digital Acceleration team, which is responsible for driving adoption of digital mindsets and behaviors across the organization. This newly formed role was created to support an increased emphasis on data­driven strategy and decision­making within our product adoption efforts. We are looking for someone who has both an exceptional ability to surface actionable insights from data and a passion for understanding user behavior. The ideal candidate will be self­ directed; have a strong background in analysis and strategy; be an exceptional collaborator; and have a track record of using insights to influence business outcomes. Responsibilities Empower stakeholders to take smart actions. Collaborate with Product Insights team to automate dashboards for key audiences (i.e., Firm leadership, Technology & Digital Leadership, product adoption teams and product teams) Support product teams taking action to achieve outcomes. Collaborate with Product Insights team and product teams to understand product KPIs and help product teams develop data­based strategies to improve adoption Identify and prioritize adoption opportunities. Analyze dashboards regularly (and conduct deep­dive analyses) to identify highest priority opportunities to further drive product adoption and behavior change, and create strategies to address opportunities. Prioritize adoption­related analytics opportunities based on expected impact Improve adoption strategies, tactics and channels. Conduct ad hoc analyses to support of product adoption efforts including developing better strategies, improving our tactics and our channel strategy Facilitate targeted actions. Help our channel and adoption teams identify opportunities to target their actions for higher impact outcomes. Propagate deeper understanding of our users. Use available data and analytics to define key segments and personas to inform product adoption strategies Spread analytic mindset. Foster an analytics culture within the Digital Acceleration team through coaching and direct engagement with team members Qualifications Passion for and track record in applying sophisticated analytics to solve complex business problems and optimize existing processes 3­5 years' experience working in large, multi­faceted, and matrixed organizations, with the ability to build consensus across disparate stakeholders, and the ability to get things done Proven ability to develop deep understanding of end users' mindsets and behaviors based on analysis of multiple data Track record of bringing new ideas to bear, questioning the status quo, providing analytical rigor, and coming to the table with well thought­out alternatives Excellent written and verbal communication skills with relevant experience in presenting ideas and data to senior leadership to guide decision­making; strong understanding of technical terminology and business processes in order to translate & aggregate complex data into key actionable insights Exceptional relationship management skills and the proven ability to be seen as a trusted advisor and thought partner by senior executive decision makers Strong business acumen, analytical, and problem­solving skills – including data structuring, quantitative reasoning and implication development Excellent planning, prioritizing, and organizational skills. Self­managing/motivating with the ability to balance competing priorities in a dynamic environment Experience convincing others of the value of fact­based insights, guiding team members in the analytical process and solution development Direct experience using or leading staff who use Adobe Analytics, SQL, SAS, R, Tableau, Alteryx (or comparable technologies and tools) Masters degree in business, computer science or quantitative field form a top­tier university is highly desirable. Consulting background from a top global firm is preferred Position in the Organization Reports to: Director of Digital Acceleration, Samantha Stephens Other key relationships: Chief Digital Officer, Nathan Marston Director of Business Change Management, David Moore Senior Product Analytics Associate , Pavol Dravecky Portfolio managers (multiple) Product Adoption Managers (multiple) Product Managers (multiple)