Boston, MA (January 25, 2006) — Aquent, a firm that specializes in solutions for Marketing and Creative Services organizations, has extended the customer support function of RoboHead, its Web-based project management tool, to a 24-hours- a-day, 365-days-per-year operation— a first in the industry. Customers located anywhere in the world can now access RoboHead’s free customer support line day or night, any day of the year.
“The bulk of our clients are Marketing and Creative Services organizations at large, often global companies,” said Chris Moody, President of Aquent’s technology division. “They work on mission-critical projects and regularly put in punishing hours to complete assignments. If a New York- or London-based client forgets his user name or how to approve a piece of collateral at 3 a.m., Aquent’s team of RoboHead specialists is available to help.”
RoboHead is the only Web-based project management tool offering 24/7 customer support at no additional charge. “RoboHead performs a vital role within Marketing and Creative Services,” observed Moody. “We need to provide a level of support that matches the importance of the RoboHead solution. Aquent’s size and resources have allowed us to build the support infrastructure necessary to meet our clients’ most demanding business needs.”
RoboHead users requiring support can call 1-888-ROBO-123 to speak with a customer service representative. RoboHead users outside the U.S. can call 303-281-8050.
To learn more about RoboHead, please visit www.robohead.net.
For nearly twenty years, Aquent has led the way in helping businesses master the ability to generate marketing and communications from within. From its inception in 1986, this marketing services company has pioneered consulting, technology, and staffing solutions that enable clients to build their internal marketing and communications capabilities. Providing unmatched resources and expertise through its network of nearly seventy branches worldwide, Aquent today helps thousands of companies make the most of their people, processes, and technology. Aquent is headquartered in Boston, Massachusetts.